Delivering in association with the SPC IT Team
This notice is with reference to the government decision to have Rajya Osusala & Private Pharmacies opened to the public on April 02, 03 & 06 and the communique circulated by the Director General of Health Services on Wednesday (01.04.2020) regarding the same.

Accordingly, all staff & service personnel attached to Osusala outlets islandwide, will be dedicated towards serving the walk-in customers on the above-mentioned dates. As a result, we will not be able to process any new online orders received from 6pm on April 1 till April 7.

If you have placed any online order between 6pm on April 1 to April 7, kindly refer below;
  • We shall cancel your online order upon your confirmation, if you are planning on purchasing your medication on any of the above three dates. Kindly let us know
  • If you wish not to cancel the order, we shall still process your order from April 7 onwards and have it delivered to you at the earliest
While we apologize for the inconvenience caused to you at this difficult times, we urge you to adhere to the preventive measures if you are planning to visit outdoors on the above three days; such as maintaining adequate distance of atleast 1.5m from other people, coughing into your elbow, try minimizing the time spent in crowded places & keeping your hands sanitized, at all times

Take Care.
Osusala.Online team

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1. Upload your prescription

2. Get live updates from the pharmacist

3. Get it delivered

Partnering outlets

Frequently asked questions

Who is delivering?

The delivery arrangements will be made by the participating pharmacies.

Can I request only selected items from my prescription?

Sure, You will just need to follow up with a comment after you submitted the prescription successfully.

How do I know if my order is accepted by the outlet?

Once your prescription is reviewed by the respective pharmacist, they will accept the order if there is no missing information, and the goods are available. The system will notify you via app notification, email and SMS.

Can I make a payment online?

No, the payment will be accepted on delivery. Some outlets might not be accepting digital payment and this will be usually notified to you with the amount.

How will I know if my prescription is being delivered?

Once the request is accepted, you will be notified on any status changes on your order Ie. the order status will change from “preparing” to “dispatched” once its on its way with the driver.

What is an order status?

The order status indicates the state your prescription delivery request is in, this can vary from pending, verifying, accepted, packed, dispatched to complete.

How can I list my pharmacy on the platform?

Please register your interest via this link and one of our on-boarding specialists will get in touch with you shortly.